Subscription

Putiikkipalvelu subscription tiers, pricing, trial period, billing, and managing your subscription via the Stripe customer portal

The Putiikkipalvelu subscription is the monthly fee that keeps your store running. You'll find the page in the dashboard under Settings → Subscription, and what you see depends on your store's stage — trial, ready to start, active subscription, or expired.

Subscription ≠ payment method

The subscription is Putiikkipalvelu's own platform fee, not the same as the checkout payment method (Stripe or Paytrail). The checkout payment method handles your customers' purchases. The subscription is what you pay Putiikkipalvelu for using the platform.

Trial period

When you create a new store you get a 14-day free trial. During the trial you can explore the dashboard, add products, tweak settings, and try out features.

During the trial, the Settings → Subscription page shows an introduction card and a Contact Putiikkipalvelu button. The button opens a form where you tell us what kind of store you want. We then get in touch and discuss the build phase. The view then moves through these stages:

You'll hear from us via email soon — request sent, waiting for us to respond
Your store is being built — build is in progress; you can keep using the dashboard freely
Store is ready to launch — pricing cards open and you can pick a subscription tier

Trial expiration

If the trial (14 days) ends before a subscription is activated, you'll be redirected to the trial-ended page. You can still contact us to continue.

Subscription tiers

Once the store is ready to launch, the Subscription page shows pricing cards. There are two paid tiers, each with two billing cycles.

Billing cycles

Cycle	Benefit
Monthly	Stop anytime without long commitment
Yearly	10% discount vs. the monthly price

The cycle is picked with the Monthly / Yearly toggle above the pricing cards before starting the subscription. Once you've subscribed, the cycle is fixed for the entire period — switching happens through the Stripe customer portal (see Managing the subscription).

Tiers and contents

Feature	Basic	Pro
Monthly price (monthly billing)	€69/mo	€99/mo
Monthly price (yearly billing)	€62.10/mo	€89.10/mo
Number of products	300	1 000
Storage	1 GB	5 GB
Finnish-language support	✓	✓
Putiikkipalvelu commission	0% (no transaction fees)	0% (no transaction fees)
Development work per month	1 hour	2 hours

0% commission ≠ free payments

0% commission means Putiikkipalvelu doesn't take any cut of your orders. Stripe and Paytrail charge their own transaction fees for every checkout payment — these are set by the payment provider, not Putiikkipalvelu. See Stripe's pricing and Paytrail's pricing for current rates.

Starting a subscription

1. Complete your store settings

Before subscribing, the store's basic info must be filled in. Required fields:

Owner's first name and last name
Phone number
Address, postal code, and city
Storefront URL

If any required field is missing, the Subscription page shows a yellow notice card Complete your store settings first, which sends you to Settings → Store settings. More on the fields: Store settings.

2. Choose a tier and cycle

Toggle monthly or yearly billing and click the Subscribe button on your chosen tier card. You're redirected to Stripe's secure checkout page where you provide:

Card details (Visa, MasterCard, American Express, etc.)
Confirm the billing period and amount

3. Payment and confirmation

Once the payment is approved, Stripe redirects you back to Putiikkipalvelu, where you see the confirmation page. The subscription activates automatically, and the Subscription page now shows the active subscription dashboard.

Activation can take a moment

Stripe processes the subscription in the background. Activation is usually immediate, but in rare cases it can take a few minutes. If the confirmation doesn't update, reload the page.

Managing the subscription

When the subscription is active, the Subscription page shows:

The active tier (Basic or Pro) as a badge
The next billing date (when the subscription renews automatically)
A Manage Subscription button that opens the Stripe customer portal
A Storage usage card showing how much storage is used relative to your tier's limit

Stripe customer portal

The Manage Subscription button takes you to Stripe's own portal, where you can:

Update card details (e.g. new expiration date)
Switch tier Basic ↔ Pro
Switch billing cycle monthly ↔ yearly
View and download invoices as PDF
Cancel the subscription at the end of the next period

The customer portal is operated by Stripe — Putiikkipalvelu doesn't store your card details. All card and invoice data is Stripe's responsibility.

Cancelling the subscription

You can cancel from the Stripe customer portal. Cancellation works at the end of the period:

You click Cancel subscription in the customer portal
The subscription stays active until the current billing period ends
When the period ends, the subscription is marked as expired
After this, dashboard access is blocked, but you'll be redirected to a renewal page

You don't lose any data when cancelling — the store, products, orders, and customers are preserved. The subscription can be renewed at any time by returning to Settings → Subscription.

Cancellation doesn't delete your store

Cancelling the subscription does not delete your store — data is preserved and you can renew later. If you want to close the store completely and delete all data permanently, use Store settings → Close store. See Store settings for details.

When payment fails

Stripe automatically charges your card on the billing date. If payment fails (e.g. expired card, limit reached):

First attempt fails — Stripe retries after a few days. The store stays active during this grace period.
Several attempts fail — the subscription is marked as expired, and on the next sign-in you're redirected to the renewal page.

What to do if you get a Payment failed notice:

Open Settings → Subscription
Click Manage Subscription
Update the card details in the Stripe customer portal
Stripe automatically retries the charge

Storage limits

Each tier includes a defined amount of storage for your store's images (product photos, gallery images, page block images, ticket QR codes). Storage usage is shown on the Subscription page as a progress bar.

When usage exceeds 85% of the limit, the bar turns yellow (warning). When the limit is reached, the bar turns red and uploading new images is blocked until old ones are removed or the tier is upgraded.

What the Subscription page shows at each stage

The Subscription page layout depends on which stage your store is in:

Stage	What the page shows
Trial period running	Introduction + Contact Putiikkipalvelu form
Contact request sent	Badge You'll hear from us via email soon
Store being built	Card Your store is being built — you can use the dashboard freely
Store ready to launch	Pricing cards and monthly/yearly toggle
Subscription active	Active tier + next billing date + Manage Subscription
Subscription cancelled or expired	Pricing cards (renewal works)
Trial period expired	You're redirected to the trial-ended page

Tips and notes

Yearly billing saves money

If you're confident the store will run for longer, yearly billing saves 10% compared to monthly. The tier and cycle can still be changed any time in the Stripe customer portal.

Switching tiers mid-period

When you switch Basic ↔ Pro mid-period, Stripe calculates the prorated amount automatically — you only pay for the difference in usage time, not a full new period.

If the store is closed

When you trigger store closure (Store settings → Close store), the Stripe subscription is automatically scheduled for cancellation at period end. So you won't pay for a new month after closure — but if you're on yearly billing, the already-paid period isn't refunded.

Store settings — required basic info before subscribing, closing the store
Payment methods — Stripe and Paytrail at the checkout (different from subscription)
Shipping methods

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